Adventist Book Centre (Pty) Ltd Privacy Policy
Introduction
We at Adventist Book Centre (Pty) Ltd (“ABC”) value your privacy and take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you access and use our website, mobile sites, and software applications (our “Platforms”).
Scope
This Privacy Policy applies to all users of our Platforms, including registered users.
Key Terms
– “Personal Information” and “process/processing” have the same meanings as defined in the Protection of Personal Information Act 4 of 2013 (“POPI”).
– “We”, “us”, or “our” refers to ABC.
– “You” and “your” refers to every person accessing or using our Platforms.
“registered user(s)” refers to anyone registered on our Platforms and has provided us with a unique email address and password as well as other Personal Information in order to order goods and services on our Platforms.
IF YOU ARE BELOW THE AGE OF 18
If you are below the age of 18 years, you must always get permission from your parent or guardian before you use our Platforms or give us your Personal Information. We may check that your parent or guardian has given you such permission, for example by asking you to provide us with your parent’s or guardian’s contact details so we can contact them. We may also check that the contact details you have given us are correct and are the details of a person who is actually your parent or guardian. If we are not able to verify such permission or if a parent or guardian confirms that you do not have their permission, you may not use our Platforms.
Further, ABC may not sell liquor or tobacco products to you if you are under the age of 18 regardless of any supervision by a parent or guardian. You may be requested to provide proof of your age before receiving any liquor or tobacco products ordered via our Platforms.
COLLECTION AND PROCESSING OF PERSONAL INFORMATION
We collect and process Personal Information to:
– Identify you
– Verify your identity
– Create a user account
– Enter into a contract with you
– Fulfil our contractual obligations
– Provide information, products, or services
– Communicate with you
– Notify you about changes
– Send information about competitions, products, or services
– Get feedback
– Comply with legal obligations
– Undertake research for statistical purposes
ABC processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive and purpose-specific. In order for users to access and use our Platforms we collect and process some Personal Information. When you become a registered user, we have to collect and process your Personal Information to render our services to you.
When you register to use our Platforms, we may collect the following Personal Information:
- name and surname.
- email address.
- physical address.
- gender.
- mobile phone number.
- online identifiers.
- date of birth.
- identification number.
- banking and/or credit and/or debit card details.
This site also collects anonymous demographic information, which is not unique to you, such as your postal code, purchase history, preferences, interests and favourites.
We collect information about your computer hardware and software. This information can include: Device (such as PC, Mac, iPad/iPhone, Android device, etc.) your IP address, browser type, domain names, access times and referring Web site addresses. We use this information to stay up-to-date with current browser technologies, maintain quality of the service, and to provide general statistics regarding the use of our Platforms.
Should your Personal Information change or you wish to amend and/or correct this Personal Information you can do this by updating your registered user information in your account profile.
You warrant that the information you have provided is accurate, current, true and correct and that does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
We collect this information to provide a better online experience for all users of our Platforms. By understanding what our customers’ habits and needs are we can address those in future development. We also use your collected information to inform you of other products or services available from our Platforms. On rare occasions you may be contacted to complete a survey relating to products, website browsing experience, or other issues relating to our Platforms.
We do not sell, rent or lease our customer lists to third parties. We may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information.
We do not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. We will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on our Platforms or the publishers; (b) protect and defend our rights or property and, (c) act under exigent circumstances to protect the personal safety of users of our Platforms, or the public.
Retention and Restriction of Records
We retain your Personal Information for as long as necessary to achieve the purpose for which it was collected or subsequently processed.
User Tracking and Cookies
We use cookies to help you improve and personalise your experience, provide relevant advertising, measure and attribute the effectiveness thereof.
A cookie is a text file that is placed on your hard disk by a web server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to our platforms in the future, the information you previously provided can be retrieved.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our platforms.
Google Analytics
Our platforms use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help our Platforms analyse how users use them. The information generated by the cookie about your use of our Platforms (including your IP address) will be transmitted to and stored by Google on servers located in several global locations. Google will use this information for the purpose of evaluating your use of our platforms, compiling reports on platform activity for platform operators and providing other services relating to platform activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our platforms. By using our platforms, you consent to the processing of data about you by Google in the manner and for the purposes set out above. More information on Google’s privacy is available on: http://www.google.com/privacy.html
Opt-Out from Direct Marketing
You have the right to opt-out of direct marketing communications.
Disclosure of Personal Information
We may disclose your Personal Information to:
– Employees and third-party service providers
– Law enforcement and government officials
– Third parties in the event of reorganisation, merger, or sale
– Suppliers or sellers
Cross-Border Transfers
We may transfer your Personal Information outside South Africa, ensuring compliance with POPI.
Security
Through reasonable technical and organisational measures, we secure your personal information from unauthorized access, use or disclosure. We secure any personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites and platforms, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Your Rights
You have the right to:
– View, correct, object to, or amend your Personal Information
– Request a record or description of your Personal Information
– Request correction, destruction, or deletion
– Lodge a complaint with the Information Regulator
Complaints
To lodge a complaint, contact the Information Regulator at POPIAComplaints@inforegulator.org.za or +27 10 023 5200.
Updates
We may occasionally update this Privacy Policy to reflect company and customer feedback. You should periodically review this Statement to be informed of how we are protecting your information.
Contact
For more information, or if you believe that we have not adhered to this Privacy Policy in any way, please contact our team via the webmaster (nc@tele.co.za).
Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Republic South Africa.